7 August 2012
Pic: (c) Kelvin Williams
The 6,000 workers are based in 32 contact centres around the country. The one-day strike will be followed by an overtime ban, and possibly further strike days.
The PCS is demanding urgent recruitment of new staff to ease the pressure on contact centre workers and enable them to provide a proper customer service, and end to provatisation of contact centre work and an end to what the workers say is an ‘oppressive management approach’.
Send messages of support to the PCS.
