6,000 DWP contact centre workers to strike, Monday 13 August

7 August 2012

Members of the PCS union at DWP contact centres around the country will strike on Monday 13 August in a long-running dispute over job numbers, privatisation and bullying management.

The 6,000 workers are based in 32 contact centres around the country. The one-day strike will be followed by an overtime ban, and possibly further strike days.

The PCS is demanding urgent recruitment of new staff to ease the pressure on contact centre workers and enable them to provide a proper customer service, and end to provatisation of contact centre work and an end to what the workers say is an ‘oppressive management approach’.

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